Thank you for shopping with Gaia Organics. Your order of healthy goods is in the right hands!

General Returns Policy

If for some reason you are not happy with the received product please return it with the receipt that came with your order and we will give a full refund.
Please contact us within 10 working days of receiving your order at stating the reason for return.
The products must be unopened & unused in order for us to accept returns. The original packaging and labeling must still be attached.

We are unable to accept opened containers for a refund unless the product is deemed faulty.

You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights regarding quality will remain unaffected.

If a refund is deemed necessary, we can only refund the debit/credit card or PayPal which was used originally for purchase.

You will need to complete an online returns form.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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